Privacy policy

The good stuff

We will only use your data to up your experience.

Locked down

We’ll protect your data like it’s our own.

Straight talking

We’ll always talk your language and have your back – no nonsense, no surprises.

No spam

You decide what and how you hear from us.

Just the essentials

Your info won’t just hang about – if we don’t need it, we’ll delete it.

Protecting Your Privacy

At Verry Kerry, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The Verry Kerry team members are customers themselves, of both Verry Kerry and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at support@verrykerry.com.
For all our services, the data controller — the company that’s responsible for your privacy— is Verry Kerry Limited.

How we use your information

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

 

Your date of birth information

 

Your gender information

 

Your payment information

This means your card’s security/CVV code, don’t worry, we don’t keep them.

 

Your contact history with us

What you’ve said to us — for example, over the phone, on instant chat, or on social media.

 

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

 

Information about your phone or laptop, and how you use our website and app

Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.

 

Information from accounts you link to us

What we do if you link your Twitter or Facebook accounts to us

 

Your responses to surveys, competitions and promotions

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience.  But that is your choice – and we respect that.

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.

 

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

• Companies in the Verry Kerry group, as sometimes different bits of our group are responsible for different activities (especially licensed ones)

• Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies

• Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business

• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

• Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order, and Klarna where you choose to use their payment service

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

Marketing messages

If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.

How to stop marketing messages from Verry Kerry.com

You can stop receiving marketing messages from us at any time.

You can do this:

• Update your preferences HERE
• By clicking on the ‘unsubscribe’ link in any email
• By contacting our Customer Care team at support@verrykerry.com

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that, as Verry Kerry comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at Verry Kerry, for example re-stocked products).

Your information and countries outside Europe

We have a fulfilment centre in the USA, which we may use for processing orders from customers in the EU. The USA is not a country in respect of which there is a European Commission decision of adequacy, and we protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087

Keeping your information

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights

You have a lot of rights relating to your personal information:

• The right to be informed about how your personal information is being used (like this notice!)
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time. You can do it here
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us at support@verrykerry.com.

Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the Verry Kerry website or other Verry Kerry services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Verry Kerry.

Cookies

We use cookies on our website. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

However this may prevent you from taking full advantage of the website.

To view more information regarding cookie settings for your browser please visit:

For Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.mspx

For Google Chrome: http://www.google.com/support/chrome/bin/answer.py?answer=95647

For Mozilla Firefox: http://support.mozilla.com/en-US/kb/Enabling%20and%20disabling%20cookies

For Apple Safari 5: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html